Got questions?
FAQ
Everything you need to know before your first appointment.
Common questions
Do I need a referral to see a physiotherapist? ▼
No referral is needed to book a physiotherapy appointment at Rehab Lab. You can book directly online or by phone. If you're using a Medicare EPC plan, you will need a GP referral — but for a standard appointment, just book in directly.
Do you accept private health insurance? ▼
Yes — we have HICAPS on-site, so you can claim your private health rebate on the spot. Bring your health fund card to your appointment.
Do you accept Medicare EPC plans? ▼
Yes. We accept Medicare Enhanced Primary Care (EPC) plans, which allow eligible patients to receive up to 5 subsidised physiotherapy sessions per calendar year. You will need a referral from your GP to access this.
Are you NDIS registered? ▼
Yes, Rehab Lab is NDIS registered. We work with both plan-managed and self-managed NDIS participants. Contact us to discuss how we can support your plan goals.
What should I bring to my first appointment? ▼
Bring any relevant imaging (X-rays, MRIs, scans), your private health card if applicable, and wear comfortable clothing that allows access to the area being treated. If you have a referral or EPC plan, bring those too.
How long is an initial appointment? ▼
Initial appointments are typically 45–60 minutes. This includes a full assessment, movement screening, diagnosis, and the beginning of your treatment plan. Follow-up sessions are usually 30–45 minutes.
What is shockwave therapy and does it hurt? ▼
Shockwave therapy uses high-energy acoustic waves to stimulate healing in damaged tissue. Most patients feel a dull aching or pressure during treatment — it's generally well tolerated. Any discomfort typically subsides within 24 hours, and most patients notice progressive improvement over 3–5 sessions.
What's included in the complimentary wellness add-ons at Georges Hall? ▼
Every physiotherapy session at Georges Hall includes complimentary access to one of: Red Light Therapy, Infrared Sauna, or Normatec Compression boots. Your clinician will recommend which is most appropriate, or you can choose based on preference.
Do I need experience for Reformer Pilates? ▼
No prior Pilates experience is necessary. Our sessions are individually assessed and programmed by an accredited exercise physiologist — so whether you've never done Pilates or are experienced, sessions are tailored specifically to you.
How do I cancel or reschedule an appointment? ▼
Please give us at least 24 hours notice to cancel or reschedule. You can call us on (02) 9145 0204 or manage your booking through the online booking portal.